We strive to deliver flower arrangements exactly as shown on our website; however, availability may vary due to seasonal changes, regional supply, and unforeseen circumstances. If a specific flower, color, or arrangement is unavailable, we reserve the right to substitute it with a similar flower of equal or greater value while maintaining the overall design and quality. Substitutions are made with care to ensure customer satisfaction. Minor variations in color and flower size may occur due to natural differences. By placing an order, customers acknowledge and accept the possibility of substitutions when necessary to fulfill their order on time.
We strive to deliver flowers on time, but exact delivery timings cannot be guaranteed due to factors such as traffic, weather, or recipient unavailability. Same-day and scheduled deliveries are subject to location and order cutoff times. If the recipient is unavailable at the time of delivery, our team may attempt re-delivery, leave the order with a neighbor, or place it in a safe location. In case of unavoidable delays, we will notify the customer and make reasonable efforts to complete the delivery as soon as possible. However, we are not liable for any inconvenience caused by unforeseen delivery disruptions.
Our website may integrate third-party services such as payment gateways, delivery partners, and analytics tools to enhance user experience. While we ensure that these providers follow industry standards, we are not responsible for any errors, delays, security breaches, or service disruptions caused by them. Customers are encouraged to review the terms and policies of third-party services before using them. Any disputes or issues related to third-party services must be resolved directly with the respective provider. By using our website, customers acknowledge that we are not liable for any losses or damages resulting from third-party service failures or errors.
We are committed to delivering fresh, high-quality flowers with every order. Our flowers are carefully handpicked and arranged by expert florists to ensure beauty and longevity. While we take every precaution to maintain freshness during transit, the lifespan of Flower Paradise Online depends on handling, weather conditions, and recipient care. We recommend following the provided care instructions to extend the flowers' freshness. If you receive damaged or wilted flowers, please report the issue within 24 hours of delivery for a replacement or refund, subject to review. Our goal is to ensure customer satisfaction with every bouquet we deliver.
We strive to provide high-quality service, but we are not liable for any indirect, incidental, or consequential damages arising from the use of our website or services. This includes, but is not limited to, missed occasions due to delivery delays, dissatisfaction beyond our refund or replacement policy, or losses resulting from website errors or downtime. Our responsibility is limited to the total amount paid for the specific order in question. Customers use our services at their own risk, and we do not guarantee uninterrupted or error-free service. By placing an order, customers acknowledge and accept these limitations of liability.
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