Customers must provide accurate details, including recipient name, address, and contact information, to ensure successful delivery. Orders are processed only after full payment is received via secure payment gateways. We accept various payment methods, including credit/debit cards and digital wallets. Prices listed on our website include product costs but may exclude delivery charges or taxes, which are calculated at checkout. Once an order is placed, modifications or cancellations may only be allowed within a specific timeframe, subject to availability and company policies.
We offer various delivery options, including same-day, next-day, and scheduled delivery, depending on the location and time of order placement. While we strive to ensure timely delivery, unforeseen circumstances such as traffic, weather conditions, or recipient unavailability may cause delays. If the recipient is unavailable at the time of delivery, our team may attempt re-delivery or leave the Flower Paradise Online with a neighbor or at a secure location. In cases where re-delivery is not possible, the customer may be responsible for additional charges.
We aim to deliver fresh and high-quality flowers, but if you receive damaged, wilted, or incorrect items, you must report the issue within 24 hours of delivery. Our team will assess the claim and may offer a replacement or refund at our discretion. Refunds will be processed through the original payment method and may take a few business days to reflect. Custom and personalized orders may not be eligible for refunds or replacements unless the issue is due to our error.
By using our services, customers agree to our privacy policy regarding data collection and usage. We collect personal details to process orders, provide customer support, and improve our services. Customer information is stored securely and shared only with delivery partners and payment processors as necessary. We do not sell or disclose personal data to third parties for marketing purposes without consent.
All content on our website, including images, text, logos, and designs, is our intellectual property and cannot be copied, distributed, or used without permission. Customers may use our website for personal, non-commercial purposes only. Unauthorized use of our website, such as fraudulent transactions, hacking attempts, or violating our terms, may result in legal action. We reserve the right to update or modify these terms at any time, and continued use of our services implies agreement to the latest terms and conditions.
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